Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
I will only share your information for limited reasons, such as:
• Etsy: to process your order and comply with Etsy’s policies
• Postal carriers: to deliver your package
• Legal requirements: if necessary to comply with tax laws, court orders, or legal claims
I will never sell, rent, or misuse your personal information.
Frequently Asked Questions
Custom and personalised orders
Custom pieces typically take 7 days depending on complexity and material availability to complete the process. If you need it sooner, pls feel free to ask — we’ll do our best to accommodate urgent requests.
Shipping
Shipping time varies based on your location. We usually ship within 2 business days. We always ship with tracking where available. We also ship worldwide. Please note that customs processing times may vary by country.
What materials do you use?
Our jewellery is crafted from solid sterling silver, 14k/18k gold or white-gold plated/filled finishes, natural freshwater pearls, shell pearls, natural opal, and high-quality cubic zirconia.
Will the colour fade?
With proper care, our jewellery lasts a long time. To keep the shine, avoid chemical products exposure and keep the piece in the jewellery bag when not use.
What is your product warranty?
Within 30days of receiving the jewellery, if there is any quality issue, please contact and return the piece to us, and we will send you a new piece free of charge.
Within 2 years after your purchase, any quality issue, please contact us, and we will send you a new piece at 30% of your original purchase price.
Are your pearls and gemstones real?
We use natural freshwater pearls and natural opal, alongside high-quality cubic zirconia for sparkle.